Enquiries wait
Customers ask questions while the team is serving someone else. FrontDesk helps ensure opportunities are not left sitting unanswered.
LYQSI FrontDesk
Never let a customer enquiry sit unanswered.
FrontDesk responds, captures customer details, books appointments and keeps follow-up moving — automatically.
Web chatbot · WhatsApp · Social
Turn customer conversations into business action.
F
ProcessingFrontDesk Workflow
Appointment Enquiry · Whatsapp · Live workflow
Conversation
Today
Do you have any facial appointments available this Saturday?
Customer · 10:42
Workflow
FD-2841Customer identified
Existing record matched
Intent understood
Facial appointment
Availability checked
2 times available
Booking created
Sat · 2:30 PM
Customer record updated
Activity logged
Business notified
Front desk alerted
Conversation → workflow → business action
Booking and customer record stay connected.
THE CUSTOMER EXPERIENCE GAP
Your customers are ready. Your team may simply be busy.
Conversations are scattered
Website chat, messaging and social channels can create fragmented customer journeys. FrontDesk brings structure to those conversations.
Follow-up gets forgotten
Not every customer books immediately. FrontDesk can help keep appropriate follow-up moving.
Manual work slows everything down
Staff repeatedly answer the same questions and coordinate appointments. FrontDesk automates routine steps while keeping staff in control.
MORE THAN A CHATBOT
FrontDesk does not just respond.
It moves the workflow.
FrontDesk connects customer conversations to the people and systems that keep work moving.
01
Customer Channels
WebsiteMessengerInstagramWhatsApp
02
FrontDesk Intelligence
UnderstandRespondQualify
03
FrontDesk Workflow
CaptureRouteBookFollow UpEscalate
04
Business Systems
CalendarCustomer RecordsNotifications
05
People
OwnerReceptionSalesOperations
CORE CAPABILITIES
AI Customer Conversations
Respond naturally using business-approved information.
Customer & Lead Capture
Capture customer details, interests and enquiry context.
Appointment Workflows
Check availability and guide booking changes where enabled.
Follow-Up Automation
Keep appropriate customer follow-up moving.
Human Handoff
Escalate conversations when personal attention is required.
Workflow Integration
Connect conversations with booking, records and notifications.
YOU REMAIN IN CONTROL
Automation when it helps.
Visibility when it matters.
FrontDesk keeps conversations, actions and exceptions visible so your team knows what needs attention next.
Human Control
Staff can take over or pause automation when judgement matters.
Safe Automation
Responses and actions follow approved knowledge and business rules.
Alerts & Escalation
Issues are surfaced early and routed to the right people.
Visibility & Records
Maintain a clear record of conversations, actions and next steps.
Needs Attention
Conversations your AI receptionist flagged for a human.
Medical suitability check
Unknown customer · WhatsApp · 2 days ago
Human handling (You)Needs AttentionView conversationMedical suitability check
Unknown customer · WhatsApp · 4 days ago
AI activeNeeds AttentionView conversationMedical suitability check
Unknown customer · WhatsApp · 3 weeks ago
Human handling (You)Needs AttentionView conversationCustomer requested assistance
Dominic · Website · 3 weeks ago
Needs AttentionView conversation
Conversation with Unknown customer
Full read-only record of this conversation.
- Channel
- Last activity
- Oct 25, 8:58 AM
- Reason
- Medical suitability check
- Status
- Needs Attention
Who is replying
AI activeTake over
GOOGLE CALENDAR INTEGRATION
Bookings appear in the calendar your team already uses.
An authorised business user can connect Google Calendar. FrontDesk then creates a separate calendar for FrontDesk bookings in your Google account and adds confirmed appointments to it.
A dedicated FrontDesk calendar
FrontDesk creates its own separate calendar in your Google account. It manages only the appointment events it creates on that calendar. FrontDesk does not read your other calendars or any events it did not create.
Minimal information shared
FrontDesk uses your Google account email address and a stable account identifier to show which account is connected. Calendar events show the service, appointment time, the customer's first name and last initial, and a booking reference. Customer phone numbers, email addresses and chat content are not placed in Google Calendar.
You stay in control
You can disconnect Google Calendar at any time from FrontDesk or from your Google account's connections page. When you disconnect, FrontDesk stops accessing your Google account and we delete the stored access credentials. The FrontDesk calendar and its events stay in your Google account.
LYQSI's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is used only to provide scheduling features and is not provided to AI models. See the LYQSI Privacy Policy.
CHOOSE HOW FAR YOU WANT TO AUTOMATE
Start with the problem you need to solve.
ENGAGE
LYQSI FrontDesk
Engage
Capture and respond to every customer enquiry.
Pricing
Talk to us for pricing
Configured around your business
- Website, Messenger & WhatsApp
- Conversational AI & FAQs
- Lead capture
- Human handoff
- Customer records
- Basic dashboard & reporting
- Business notifications
- Basic support
Act
LYQSI FrontDesk
Convert
Turn enquiries into bookings and confirmed next actions.
Pricing
Talk to us for pricing
Configured around your business
- Everything in Engage
- Availability & booking
- Reschedule & cancellation
- Confirmations & reminders
- Automated follow-up
- Lead qualification & routing
- Enhanced reporting
CAPABILITY COMPARISON
Compare FrontDesk editions.
A concise view of what each edition includes.
| Capability | Engage | ACT |
|---|---|---|
| Website, Messenger & WhatsApp | ||
| Conversational AI & FAQs | ||
| Lead capture & customer records | ||
| Human handoff & manual takeover | ||
| Dashboard & reporting | Basic | Enhanced |
| Booking & availability | — | |
| Confirmations, reminders & follow-up | — | |
| Lead qualification & routing | — | |
| Multi-step follow-up | — | |
| Needs Attention | — | |
| Optimization & support | Basic | Standard |
BOOK A FRONTDESK DEMO
See how FrontDesk could work in your business.
We’ll look at how customers contact you today, where enquiries get delayed or lost, and where FrontDesk could help move the customer journey forward.
LYQSI FRONTDESK