Enquiries wait
Customers ask questions while the team is serving someone else. FrontDesk helps ensure opportunities are not left sitting unanswered.
LYQSI FrontDesk
Never let a customer enquiry sit unanswered.
FrontDesk responds, captures customer details, books appointments and keeps follow-up moving — automatically.
Whatsapp · WhatsApp · Social · Voice
Turn customer conversations into business action.
F
ProcessingFrontDesk Workflow
Appointment Enquiry · Whatsapp · Live workflow
Conversation
Today
Do you have any facial appointments available this Saturday?
Customer · 10:42
Workflow
FD-2841Customer identified
Existing record matched
Intent understood
Facial appointment
Availability checked
2 times available
Booking created
Sat · 2:30 PM
Customer record updated
Activity logged
Business notified
Front desk alerted
Conversation → workflow → business action
Booking and customer record stay connected.
THE CUSTOMER EXPERIENCE GAP
Your customers are ready. Your team may simply be busy.
Conversations are scattered
Website chat, messaging and social channels can create fragmented customer journeys. FrontDesk brings structure to those conversations.
Follow-up gets forgotten
Not every customer books immediately. FrontDesk can help keep appropriate follow-up moving.
Manual work slows everything down
Staff repeatedly answer the same questions and coordinate appointments. FrontDesk automates routine steps while keeping staff in control.
BUSINESS IN MOTION.
From enquiry to action.
FrontDesk connects customer conversations with the actions that move your business forward.
ENQUIRE
Customer enquiry
UNDERSTAND
Intent & context
CAPTURE
Details & opportunity
ACT
Book · route · escalate
NOTIFY
Business action
FOLLOW UP
Keep it moving
One conversation. A connected workflow from enquiry to action.
MORE THAN A CHATBOT
FrontDesk does not just respond.
It moves the workflow.
FrontDesk connects customer conversations to the people and systems that keep work moving.
01
Customer Channels
WebsiteMessengerInstagramWhatsApp
02
FrontDesk Intelligence
UnderstandRespondQualify
03
FrontDesk Workflow
CaptureRouteBookFollow UpEscalate
04
Business Systems
CalendarCustomer RecordsNotifications
05
People
OwnerReceptionSalesOperations
CORE CAPABILITIES
AI Customer Conversations
Respond naturally using business-approved information.
Customer & Lead Capture
Capture customer details, interests and enquiry context.
Appointment Workflows
Check availability and guide booking changes where enabled.
Follow-Up Automation
Keep appropriate customer follow-up moving.
Human Handoff
Escalate conversations when personal attention is required.
Workflow Integration
Connect conversations with booking, records and notifications.
YOU REMAIN IN CONTROL
Automation when it helps.
Visibility when it matters.
FrontDesk keeps conversations, actions and exceptions visible so your team knows what needs attention next.
Human Control
Staff can take over or pause automation when judgement matters.
Safe Automation
Responses and actions follow approved knowledge and business rules.
Alerts & Escalation
Issues are surfaced early and routed to the right people.
Visibility & Records
Maintain a clear record of conversations, actions and next steps.
Needs Attention
View all3customers need a human reply
2qualified leads have not booked
1booking workflow failed
4follow-ups due today
Customer Record
View conversationSarah Tan
Conversation history available
- Source
- Interest
- Facial Treatment
- Appointment
- 19 September, 2:30 PM
- Assigned to
- Reception
- Next action
- Appointment reminder
- Last interaction
- Today
- Status
- Automated
CHOOSE HOW FAR YOU WANT TO AUTOMATE
Start with the problem you need to solve.
Capture
LYQSI FrontDesk
Engage
Capture and respond to every customer enquiry.
Pricing
Talk to us for pricing
Configured around your business
- Website, Messenger & Instagram
- Conversational AI & FAQs
- Lead capture
- Human handoff
- Customer records
- Basic dashboard & reporting
- Business notifications
- Basic support
Act
LYQSI FrontDesk
Convert
Turn enquiries into bookings and confirmed next actions.
Pricing
Talk to us for pricing
Configured around your business
- Everything in Engage
- Availability & booking
- Reschedule & cancellation
- Confirmations & reminders
- Automated follow-up
- Lead qualification & routing
- Enhanced reporting
Manage
LYQSI FrontDesk
Operate
Manage customer engagement with deeper visibility, follow-up and operational control.
Pricing
Talk to us for pricing
Configured around your business
- Everything in Convert
- Multi-step follow-up
- Needs Attention
- Enhanced customer history
- Advanced reporting
- Priority optimization
- Priority support
CAPABILITY COMPARISON
Compare FrontDesk editions.
A concise view of what each edition includes.
| Capability | Engage | Convert | Operate |
|---|---|---|---|
| Website, Messenger & Instagram | |||
| Conversational AI & FAQs | |||
| Lead capture & customer records | |||
| Human handoff & manual takeover | |||
| Dashboard & reporting | Basic | Enhanced | Advanced |
| — | |||
| Booking & availability | — | ||
| Confirmations, reminders & follow-up | — | ||
| Lead qualification & routing | — | ||
| Multi-step follow-up | — | — | |
| Needs Attention | — | — | |
| Optimization & support | Basic | Standard | Priority |
ADD-ON · Available by consultation
FrontDesk Voice
Add an AI-powered inbound phone receptionist to FrontDesk.
Voice is configured separately from your FrontDesk edition for selected inbound call workflows.
Discuss FrontDesk VoiceInbound call capabilities
- Answer incoming calls
- Answer approved FAQs
- Capture customer details
- Check availability
- Book appointments
- Reschedule or cancel
- Escalate or transfer to a person
- Keep call summaries and history
WORKFLOW VISIBILITY
From enquiry to outcome — with visibility at every step.
FrontDesk helps you track where conversations are in the process, trigger the next action, and surface the outcomes that matter.
01
NEW
02
QUALIFIED
03
BOOKING OFFERED
04
BOOKED
05
COMPLETED
Stages can be configured around how your business works.
FOLLOW-UP WORKFLOWS
Keep the next step moving.
ENQUIRY FOLLOW-UP
If a customer asks about a service but does not proceed, FrontDesk can trigger an appropriate follow-up.
BOOKING REMINDER
For confirmed appointments, FrontDesk can send reminders where configured.
UNFINISHED BOOKING
If a booking is started but not completed, FrontDesk can flag it or follow up.
BUSINESS OUTCOMES
Measure what moves the business.
01
Enquiries received
02
Leads captured
03
Qualified opportunities
04
Bookings completed
05
Follow-ups triggered
06
Escalations / failed workflows
Illustrative metrics shown for visibility only; no performance claims implied.
BOOK A FRONTDESK DEMO
See how FrontDesk could work in your business.
We’ll look at how customers contact you today, where enquiries get delayed or lost, and where FrontDesk could help move the customer journey forward.
FAQ
Practical answers about FrontDesk.
LYQSI FRONTDESK